Dr Greg Timbrell

g.timbrell@qut.edu.au
Phone: +61 7 3138 4086
Queensland University of Technology

PO Box 2434 Brisbane QLD 4011

Faculty of Science and Technology

Research areas: Knowledge Management, IT Professional Services, Consulting Firms and Technology Appropriation.

Activities, Positions and Roles

Google me!

Academic:

Member of the Information Systems Research Cluster

Australian Research Council Discovery Grant reviewer

QUT

Industry:

Consultant / Adviser in specialising in:

· Knowledge Management

· Consulting / Professional Service Firms, and

· Capability Management

Clients I have advised include Queensland Department of Main Roads, Brisbane Airport Corporation, Hewlett-Packard (Asia-Pacific), Fonterra (NZ), QUT, CRC for Construction Innovation, and Standards Australia.

Training Delivered to Infosys – Mysore, San Francisco, Dallas; Fonterra NZ; Mincom; CiTR Brisbane; QUT; Bansomdejchaopraya Rajabhat (Thailand).

Prizes and Scholarships:

2008 – Excellence in Teaching Award – Team Teaching

2007 Vice-Chancellors Performance Award

2007 SAUG Prize for Outstanding Performance in Enterprise Systems Research

2007 LEX Performance Award – Best Postgraduate Subject by Student Evaluation

2005 Accenture Scholarship

2002 Excellence in Teaching Award - Team Teaching

2002 Centre for Information Technology Innovation (CITI) Outstanding PhD Student Award

2001 Compassionate Pioneer Award

2001 Nominee – QUT Supervisor of the Year

(B. Quinn photo)

We have some spectacular severe storms in Brisbane during summer. I am a registered storm spotter with the Bureau of Meteorology.

Some old family photos

My wife’s (Aileen Timbrell) art

Grants:

Australian Research Council Linkage-Project Grants:

Title: Unlocking Benefits From Enterprise Systems In The Australian Public Sector: Benefits Realisation in the Context of the Virtual Organisation

Chief Investigators: Guy Gable (QUT), Chris Sauer (Oxford), Tom Davenport (Babson), Greg Timbrell (QUT), Taizan Chan (QUT)

Industry Partner: Accenture

Title: Cooperative ERP Lifecycle Knowledge Management

Chief Investigators: Guy Gable (QUT), Taizan Chan (QUT), Greg Timbrell (QUT), Tom Davenport (Babson), Judy Scott (Uni Texas Austin)

Industry Partner: SAP

Conference

Program

Management:

Program Chair – KM Challenge 2004, Sydney March 30-31

Program Chair – KM Challenge 2003, Melbourne April 2-3
Program Chair - KM Challenge 2002, Sydney May 8-9
(KM Challenge is the Standards Australia National Knowledge Management Conference)

Associate Editor – KM Track, ICIS 2005, 2006, 2007, 2009

Publications 

Book
Chapters:

Schefe, N., Timbrell, G. (2008) Call Centre Knowledge Management (forthcoming) P. James editor.

Gable, G., Farhoomand, A., Timbrell, G. (2004) “Return of the JEBI” in “e-Business Transformation: text and cases” Centre for Asian Business Cases, Hong Kong

Timbrell, G., Nelson, K., Jewels, T. (2003) "Knowledge Re-use in an Application Service Provider" in “Knowledge Management: Current Issues and Challenges”, IDEA Publishing, Hershey PA

Stevens, K.J., Timbrell G. (2002) “The Implications of E-Commerce for Software Project Risk: A preliminary investigation” in “Seeking Success in E-Business: A multidisciplinary Approach”, Kluwer Academic Publishers

Timbrell, G., Gable, G. (2002) "The SAP Ecosystem: A Knowledge Perspective" in "Enterprise Resource Planning Solutions and Management", IDEA Publishing, Hershey PA

Conference
Proceedings:

Timbrell, G. (Editor) (2004) “KM Challenge 04: Driving Performance through Knowledge Collaboration” Proceedings of the Standards Australia Conference on Knowledge Management, March 30-31, Sydney, Australia

Timbrell, G. (Editor) (2003) “KM Challenge 2003” Proceedings of the Standards Australia Conference on Knowledge Management, April 3-4, Melbourne, Australia

Timbrell, G. (Editor) (2002) “KM Challenge 2002” Proceedings of the Standards Australia Conference on Knowledge Management, May 8-9, Sydney, Australia

Case Studies:

Gable, G., Farhoomand, A, Timbrell, G. (2002) “Return of the JEBI”, Harvard Business Online

Journal
Articles:

Timbrell, G., Lambe, P., Taule, O. (2007) Throwing Pebbles into a Dark Cave: A Study of Participation and Behavior in the {act-km} Online Community. Journal of Information and Knowledge Management

6(2):pp. 139-152.

Timbrell, G., Foth, M., Hearn, G. (2006) Towards Knowledge

Management for Explorers: The Case of the Brisbane Airport Corporation.

The International Journal of Knowledge, Culture and Change Management 6(6):pp. 97-104.

Timbrell, G., Koller, S., Schefe, N., Lindstaedt, S. (2005) A Knowledge Process Infrastructure Hierarchy Model for Call Centre Processes. Journal of Universal Computer Science 11(4):pp. 546-564.

Timbrell, G., Andrews, N., Gable, G. (2001) Impediments to Inter-firm transfer of best practice: in an Enterprise Systems Context. Australian Journal of Information Systems. Special Edition, pp116-125, NSW Australia

Bennett, C., Timbrell, G., "(2000) Application Service Providers: Will they Succeed? Information Systems Frontiers. 2(2): pp. 195-211, Kluwer, MA, USA

Academic

Conference Papers and Presentations:

Delaney, P., Timbrell G., Chan T. (2008) A Marxian Model of Technology Appropriation. Journal of the Association of Information Systems - JAIS Theory Development Workshop, Dec 13, Paris, France.

Delaney, P., Timbrell G., Chan T. (2008) Developing a Model of Technology Appropriation: A Marxian Perspective. Proceedings of the International Conference on Information Systems – ICIS. December 14 – 17, Paris, France.

Delaney, P., Timbrell G., Chan T. (2008) A Grounded Study of Information Systems in Anaesthesia. Proceedings of the Pacific Asia Conference on Information Systems -
PACIS. July 3-7, Suzhou, People's Republic of China.

Timbrell, G. (2008) Intra-Organisational ERP Lifecycle Knowledge Issues. Proceedings of the 10^th International Conference on Enterprise Information Systems,
June 12 - 16, Barcelona, Spain.

Yap, D., Timbrell, G., Gable, G., Chan, T. (2007) Towards Global Service Quality Dimensions: an Exploration of Commonality in Service Quality Measurement across Industries. Proceedings of the 18^th Australasian Conference on Information System - ACIS2007, Dec 5-7^th, pp. 907-915, Toowoomba, Australia.

Timbrell, G., Foth, M., Hearn, G. (2006) “Towards Knowledge Management for Explorers: The Case of the Brisbane Airport Corporation”, Proceedings of the 6^th International Conference on Knowledge, Culture and Change in Organisations, July 11-14, Prato, Italy.

Timbrell, G., Delaney, P., Chan, T., Yue, A., Gable, G. (2005) A Structurationist Review of Knowledge Management Theories. Proceedings of the International Conference on Information Systems, Dec 11-14, Las Vegas, USA

Chan, T., Gable, G., Timbrell G. (2005) “Drivers of Software and Maintenance Sourcing Strategies: Economic, Psychological, and Social Factors” 9th Pacific-Asia Conference on Information Systems, July 7-10, Bangkok, Thailand

Timbrell G., Koller, S., Lindstaedt, S.N. (2005) „Service Innovation and Process Oriented Knowledge Infrastructure“,I-KNOW ‘05: Proceedings of the 5^th International Conference on Knowledge Management, June 29 – July 1, 2005, Graz, Austria

Schefe, N., Timbrell, G. (2004) “A Tale of Two City Call Centres”, Proceedings of the 15^th Australasian Conference on Information Systems, November 2004, Hobart TAS

Timbrell, G. (2004) “An Historical Recount of the Queensland Government Financial Management System (QGFMS) – 1983-1994”, 1^st International Conference on Enterprise Systems and Accounting, Sep 3-4, Thessaloniki, Greece

Gable, G., Davenport, T., Broadbent, M., Timbrell, G. (2004) “The IT Consulting Process through a Knowledge Management Lens”, 8th Pacific-Asia Conference on Information Systems, July 8-11, Shanghai, China

Timbrell, G., Koller, S., Lindstaedt, S.N. (2004) “A Knowledge Infrastructure Hierarchy Model

for Call Centre Processes”, I-KNOW ‘04: Proceedings of the 4^th International Conference on Knowledge Management, June 30 – July 2, 2004, Graz, Austria

Timbrell, G., Chan, T. (2003) “Investigating Enterprise Systems Issues using a Modified Delphi Method and Exploratory Factor Analysis”, Proceedings of the 14^th Australasian Conference on Information Systems, November 2003, Perth WA

Timbrell, G. (2003) “Call Centre Knowledge Management”, Institut for Samfundsvidenskab & Erhvervsokonomi Seminar, Roskilde Universitetscenter, July 2, Denmark

Gable, G., Timbrell, G., Sauer, C., Chan, T. (2002) "An Examination Of Barriers To Benefits-realisation From Enterprise Systems in the Public Service", in European Conference of Information Systems, June 2002, Gdansk, Poland

Stevens, K., Timbrell, G. (2002) “The impact of E-Commerce on Software Project Risk: A preliminary investigation” in IFIP Working Group 8.4 2^nd Conference on E-Business” June 10-11, 2002, Copenhagen, Denmark

Timbrell G., Jewels T. (2002) "Knowledge Re-use Situations in an Enterprise Systems Context" in Information Resources Management Association International Conference, May 19-22, Seattle WA USA

Jewels, T., Timbrell, G., (2001) "Towards a definition of B2C & B2B e-commerce" in the 12th Australasian Conference on Information Systems, 4-6 December 2001,Coffs Harbour, Australia

Timbrell G., Andrews, N., Gable, G. (2001) "Impediments to Inter-firm Transfer of Best Practice: in an enterprise systems context", in the Americas Conference of Information Systems, 3-5 August 2001, Boston, MA, USA

Timbrell G., Gable G. (2001) "The SAP Ecosystem: A Knowledge Perspective", in Information Resources Management Association International Conference, 20-23 May 2001, Toronto, Canada

Chang S., Gable G., Smythe E., Timbrell, G. (2000). "Methods for distilling key issues using a delphi approach" in the 11th Australasian Conference on Information Systems, 6-8 December 2000, Brisbane, Australia

Chang, S., Gable, G, Smythe, E., Timbrell, G. (2000). "A Delphi examination of public sector ERP implementation issues" in the International Conference of Information Systems, 10-13 December 2000, Brisbane, Australia

Timbrell, G., Hirschheim, R., Gable, G. and Underwood, A (1998) "Government IT&T Insourcing / Outsourcing: A Model and Guidelines" Proceedings Australasian Conference of Information Systems, 29th September - 1st October, 1998, Sydney, Australia

Other
Papers and Presentations (Practitioner):

Taule, O., Timbrell, G., Lambe, P. (2005) “Throwing Pebbles into a Dark Cave: A study of participation and behaviour in the {act-km} Online Community, Proceedings of the 6^th actkm Conference, Oct 26-27, Canberra Australia

Timbrell, G., Sheean, G. (2005) “Organisational Dystonia”, Global Knowledge Review, May Issue

Timbrell, G., Koller, S. (2005) “The disappearing Golden Age”, Global Knowledge Review, February Issue.

Timbrell, G. (2004) “IT and Knowledge Strategy: Science and Art”, Global Knowledge Review, November Issue.

Timbrell, G. (2004) “Wearing our knowledge on our sleeves”, Global Knowledge Review, October Issue.

Timbrell, G. (2004). “Managing Knowledge in Call Centres and Service Desks”. Invited Seminar: Information and Knowledge Management Society, Civil Service College, Singapore. 7^th September 2004.

Timbrell, G. (2003) “Innovation in Knowledge-Intensive Service Firms”, Proceedings of the 4^th actkm Conference, 28 October 2003, Canberra

Schefe, N., Timbrell, G. (2003) “The Systematic Improvement of Advice given by Public Sector Call Centres”, Proceedings of “KM Challenge 2003 Conference” 3-4 April, Melbourne

Gable, G., Sedera, D., Timbrell, G. (2002), “Cooperative ERP Lifecycle Knowledge Management, 20-22 November 2002, IAG Conference, Gold Coast

Timbrell, G., Shepperd, B. (2002) “Improving Advice and Support Services using Applied Knowledge Management Strategies” Proceedings of the Enabling the Information Future Conference, 16-17 October, 2002, Brisbane

Timbrell, G., Andrews, N. (2002) “Workshop on Advanced Knowledge Transfer Strategies” Proceedings of the Enabling the Information Future Conference, 16-17 October, 2002, Brisbane

Timbrell, G. (1999) “From Information Management to Knowledge Management” Pre-conference Seminar to the 13th National Cataloguing Conference,13-15 October, Brisbane, Australia

Timbrell, G. (1996) “Electronic Procurement in the Queensland Government Sector” Proceedings of the Queensland Government Inter-departmental Accounting Group Conference, November, Gold Coast, Australia

Timbrell, G. (1996) “State Initiatives and Developments in Electronic Commerce” Proceedings of the Institute of Public Administration Australia: Future Directions for Electronic Commerce in the Public Sector”, 29-30 May, Canberra, Australia

Timbrell, G. (1995) “Pressures facing Systems Selectors Today”, Proceedings of the Australian Human Resources Institute Conference, 7-8 September, Sydney, Australia

Timbrell, G. (1994) “Business Cycle Analysis”, Proceedings of the Alliance User Group 1994 Business and Technology Solutions Conference, 18-21 September, Melbourne, Australia

Timbrell, G. (1992) "Managing Internal IT Customer Services" Proceedings of the Australian Computer Society (Qld) Conference, 3-5 April, Gold Coast, Australia

Conference Paper Review

ICIS International Conference of Information Systems

ACIS Australasian Conference of Information Systems
AMCIS Americas Conference of Information Systems
PACIS Pacific Asia Conference of Information Systems
IRMA International Resource Management Association Conference

SAP IHL Institute of Higher Learning Forum

HICSS Hawai'i International Conference on Systems Sciences

WITS Workshop on Information Technologies and Systems

ECIS European Conference of Information Systems

Journal
Review:

Management Information Systems Quarterly (MISQ)

Journal of Information and Knowledge Management (SNG)

Journal of Information Technology (UK)

Information Systems Frontiers (US)

Conference Program Committee Membership:

Associate Editor – KM Track, ICIS 2005, 2006, 2007, 2009

International Program Committee Member: International Conference on Knowledge Management iCKM 05

International Program Committee Member: International Conference on Knowledge Management iCKM 04

Program Committee Member- International Resource Management Association IRMA 2003, Philadelphia PA
Program Committee Member- International Resource Management Association IRMA 2002, Seattle WA
Track Co-Chair, Americas Conference of Information Systems, AMCIS 2001, Boston MA
Organising Committee - Australasian Conference of Information Systems, ACIS 2000, Brisbane Australia

Past Positions:

Director, Professional Services for the Faculty of Information Technology 2006-2008

Member, Faculty of Information Technology Academic Board

Visiting Scholar – Roskilde University, Denmark, 2003

Equity Management Group Founding Member
Public Sector Centre of Excellence with PricewaterhouseCoopers

Roskilde University

Denmark